Privacy policy
Last updated: February 14, 2026
At KINGSTITCH , we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard the information you provide when you access or interact with our website: www.kingstitch.in, including any sub-domains and micro-sites (collectively, the “Website”).
The Website is operated by KINGSTITCH, registered under applicable Indian laws and operating from its principal office located at Plot 364/432, Mining Road, Kendujhar, Odisha – 758001 (“Kingstitch,” “we,” “us,” or “our”). By using our Website, you agree to this Privacy Policy as well as our Terms of Use.
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. You are encouraged to review this page from time to time to stay informed about how we protect your information.
1. Information We Collect
We collect information to provide you with a seamless shopping experience and improve our services.
1.1 Information You Provide Voluntarily
This includes:
- Name, phone number, email address
- Billing and shipping address
- Payment information (processed securely through third-party gateways)
- Account details created on our Website
- Messages, emails, feedback, or reviews shared with us
- Information provided during promotions, contests, or customer support interactions
You may choose not to provide certain details, but this may limit some Website features.
1.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
- IP address
- Browser type, device type, operating system
- Pages visited, time spent, and interactions
- Date, time, and frequency of visits
- Cookies, pixels, and similar technologies to improve performance and personalization
This information helps us understand usage patterns, secure the platform, and improve the overall experience.
2. How We Use Your Information
Your personal information is used strictly for purposes that enhance your experience with Kingstitch.
2.1 To Fulfil Orders & Provide Services
- Processing your orders and payments
- Delivering products
- Managing returns, exchanges, and customer service
- Communicating order updates
2.2 To Improve Your Experience
- Personalizing recommendations
- Enhancing Website performance
- Understanding browsing behaviour
- Conducting analytics and internal research
2.3 For Communication
- Sending order updates and account notices
- Sharing relevant offers, product launches & promotions (You may opt out anytime)
- Sending essential service-related communications (cannot be opted out of)
2.4 For Safety, Compliance & Fraud Prevention
- Detecting and preventing fraud, unauthorized access, or illegal activity
- Complying with legal requirements
- Enforcing our Terms of Use
3. Cookies & Tracking Technologies
We use cookies to:
- Recognize returning visitors
- Remember cart contents
- Improve navigation
- Analyse usage patterns
- Deliver personalised recommendations
You may disable cookies via browser settings, but some features may not function properly.
4. Sharing & Disclosure of Information
We do not sell or rent your personal information to third parties for marketing.
Information may be shared only under these conditions:
4.1 Third-Party Service Providers
We may share information with trusted partners who assist us with:
- Payment processing
- Shipping & logistics
- Advertising and analytics
- Website hosting
- Customer support tools
They access your information only to perform assigned services and are bound by confidentiality obligations.
4.2 Legal Requirements
We may disclose information:
- To comply with applicable laws, law-enforcement requests, or court orders
- To prevent fraud, cyber threats, or illegal activities
- To protect Kingstitch’s rights, property, or customer safety
4.3 Business Transfers
If Kingstitch undergoes a merger, acquisition, or asset transfer, your information may be transferred to the new entity, which will be bound by this Privacy Policy.
5. Data Storage & Security
5.1 Data Storage
All information is stored securely on servers located in India.
5.2 Security Measures
We implement industry-standard security practices, including:
- SSL encryption
- Restricted access
- Secure server infrastructure
- Regular monitoring
Despite our efforts, no method of transmission over the Internet is 100% secure. You are responsible for safeguarding your login credentials.
Warning: Phishing Awareness
Kingstitch will never ask for:
- OTP
- Banking passwords
- ATM PINs
- Card CVV
If you receive suspicious communication claiming to be from Kingstitch, please ignore it and report it immediately.
6. Your Rights
You have full control over your personal information.
You may:
- Review the information you have provided
- Request corrections or updates
- Withdraw consent for marketing communications
- Request deletion of certain information (subject to legal requirements)
To withdraw consent for processing personal data, email us with the subject:
“Withdrawal of Consent – Kingstitch”
We may verify your identity before processing such requests.
7. Information Retention
We retain personal information only for as long as necessary for:
- Fulfilling orders
- Maintaining your account
- Legal, tax, or regulatory compliance
- Resolving disputes
Some data may be stored in backups even after deletion, as permitted by law.
8. Third-Party Links
Our Website may contain links to third-party sites. These sites operate independently, and their privacy practices are not governed by Kingstitch. Please review their policies before sharing information.
9. Severability
If any part of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to remain in full effect.
Contact & Grievance Redressal
You may reach out to our Grievance Redressal Team for any privacy or data-related concerns:
- Email: contact@kingstitch.in
- Phone: +91 8658-591-927
- Address: Plot 364/432, Mining Road, Kendujhar, Odisha – 758001
- Timings: Monday – Friday (11:00 AM – 6:00 PM)
Thank You for Choosing Kingstitch
Your trust means everything to us. We are committed to safeguarding your privacy while delivering a premium and secure shopping experience.