Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@kingstitch.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@kingstitch.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@kingstitch.in.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@kingstitch.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@kingstitch.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@kingstitch.in.
At KINGSTITCH, our goal is to make your shopping experience effortless and exceptional. We are committed to offering world-class service and continually improving every aspect of our customer care.
Policy
26-Day Return Window — Eligibility Conditions
If you experience any issues with your product, or if you are not fully satisfied for any reason, you may return or exchange your item within 26 days from the date of purchase, provided the following conditions are met:
- The product must be unused, unwashed, and undamaged.
- All original tags must be intact and attached to the garment. Any tampering with tags will make the product ineligible.
- The item must be returned in its original packaging.
If any of the above conditions are not fulfilled, we will not be able to accept the return.
Products Purchased During Sales or Special Offers
Items bought under special promotions, discounts, or sale periods are eligible only for exchanges, and the exchanged product must be of equal or higher value.
Refunds or store credits are not applicable for such purchases.
Returns and exchanges for sale or promotional items will follow the specific terms and conditions applicable at the time of the offer.
Process
Request. Confirm. Handover.
All India shipments include a prepaid return shipping label for your convenience.
The easiest way to return or exchange a product is through our website. Simply visit the Returns & Exchange page and enter your Order ID along with the email address or mobile number used while placing the order.
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Generate a Request
Submit your return or exchange request and select a preferred pickup date. -
Pack & Prepare
Pack the item in its original condition, place it in the original packaging, and attach the prepaid return label provided with your order. -
Handover
Give the package to our logistics partner during pickup.
If you need assistance at any stage, you can always call or write to us.
Please note: only one product may be handed over per tracking number for multiple return or exchange requests.
You are eligible for a one-time size or style exchange within the 26-day window, at the applicable product price.
All eligible returns and exchanges are free of charge.
Customer Care
Mobile: +91 8658-591-927
Email: contact@kingstitch.in
Business Hours:
10:00 AM – 7:00 PM IST, Monday to Friday
(Excluding Indian public holidays)
Refunds
For all accepted returns, we will process your refund within 7–10 working days, or offer store credit, or arrange an exchange—as per your preference.
Refunds apply only to the product(s) purchased, and do not extend to packaging, complimentary items, or free promotional additions included with your order.
All refunds or credits will be processed based on the actual amount paid at checkout after discounts.
For example: if your order total exceeded ₹10,000 and you received a ₹1,500 discount, this discount will not be refunded or carried forward in case of a return or exchange.
Order Cancellations
Order cancellations are accepted only if requested within 24 hours of placing the order.
After 24 hours, your order may already be under processing and cancellation may not be possible. In such cases, you can initiate a return once the product has been delivered.
For all accepted cancellations, we will process a refund within 7–10 working days, or offer store credit or an exchange for another available size or product—based on your preference.
No Tags, Damaged Product, or Packaging Issues
If you receive a product that is missing tags, damaged, or incorrect, please contact our customer care team within 2 days of delivery.
Failure to report the issue within this timeframe may result in the complaint being declined, and the product will be considered accepted in the condition received.
For your safety and clarity, we recommend recording a brief unboxing video and avoiding acceptance of any package that appears tampered or unsealed.